Refund policy
30-Day Easy Free Returns
At TwoSpecial, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!
Return Policy Overview
Return Window: You have 30 days from the day you receive your order to return items.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Free Returns: Return shipping is on us, so you won’t pay a cent for sending it back.
How to Return an Item
Contact Us: Email our team at info@mytwospecial.com with your order number and reason for the return.
Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.
Refund Process
Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.
For More Information:
Store Name: TwoSpecial
Address: 30 N Gould St ste r, Sheridan WY 82801, United States
E-mail address: info@mytwospecial.com
Phone: +16105579519
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (EST)